PROJECT_004Field Service / Software / UX
PROTOTYPE
Field Service App
A proof of concept exploring what field service software could look like if it were designed around the people actually using it.
UPDATED 12.09.26Open project
FIELD SERVICE ENGINEERNORTH WEST OF ENGLAND
LEWIS CLEVELAND
Field service engineer, maker, coach and incurable thread-puller.
This is my digital workshop. The things I build, fix, learn, use, watch, coach, photograph and occasionally become completely obsessed with. Some of it is finished. Most of it isn't.
Fix things. Build things. Learn things. Preferably in that order. Occasionally not.
CURRENTLYUPD 18.09.26
- WORKField Service Engineer at Precor
- ON THE BENCHPure Eden Wellbeing, and this site
- LEARNINGCisco CCNA 200-301
- PLAYINGIce hockey, Riverside Raiders #95
- CURRENT RABBIT HOLEKnipex pliers, and subscription-free websites
There must be a better way.
That’s usually how my projects start. I spot something that’s harder than it needs to be, disappear down a rabbit hole, learn what I need to learn and try to build a simpler answer.
01 / SELECTED WORK
All work Selected Work
Things I've made, improved and helped build.
PROJECT_001Grassroots Sport / Web / UX / Operations
ACTIVE
G&W Netball
What began as a better club website became a digital platform for running an entire netball club.
gwnetball.co.uk · UPDATED 12.09.26Open project
PROJECT_006Small Business / Web & Apps / UX
ACTIVE
The Wellness Room
Giving an independent wellness business a digital home with as much personality as the real thing.
thewellnessroombydanielle.co.uk · UPDATED 27.09.26Open project
PROJECT_009Field Service / Data / Operations
ACTIVE
Field Service Stock
There is no shortage of information in field service. Turning it into something a human can act on before the next job is the actual work.
UPDATED 18.09.26Open project
PROJECT_002Ice Hockey / Web / Branding / Content
ACTIVE
Riverside Raiders
A beer-league hockey site built as though you have found an old computer and the Raiders operating system is still running.
raidersihc.co.uk · UPDATED 12.09.26Open project
PROJECT_007Small Business / Web & Apps / Identity
BUILDING
Pure Eden
A second independent wellbeing business, and a proper test of what actually transfers between two projects in the same sector.
UPDATED 18.09.26Open project
02 / ON THE WORKBENCH
What I'm doing now Currently on the Workbench
In progress, being researched, or quietly refusing to behave.
- PROJECT_013Parts DeskA stock list that kept asking better questions until it became a personal parts intelligence system — what a part is, what it fits, and whether I have one with me.ACTIVE
- PROJECT_012NotepadA notepad quick enough that opening it never feels like work, with all the engineering that makes it trustworthy kept underneath the interface.ACTIVE
- PROJECT_011CCNA WorkbenchIt started as somewhere to organise revision notes. It became a place to practise networking rather than read about it.ACTIVE
- PROJECT_010This WebsiteApparently the website needed a page about building the website. We're through the looking glass now.ACTIVE
- PROJECT_008Netball StatsGrassroots netball statistics that a coach can actually capture mid-game. Built into the G&W club platform, and now being opened up to other clubs.IN USE
- PROJECT_005Inner BeautyA beauty salon asked for a more modern website. It is becoming a small business system for bookings, customers, cancellations and repeat business.PROTOTYPE
03 / FROM THE FIELD NOTES
From the Field Notes
Things I've learned, things I'm learning, and things I may completely change my mind about later.
NetworkChuck: Curiosity, Networking and Learning in Public
Chuck Keith treats networking as something you can build, break and explore rather than memorise. He is one of the reasons I started chasing the CCNA, and a large part of why this site is a workshop rather than a CV.
Alan John Lock: Built Through Experience
My grandad left school at fifteen and learned his trade in a workshop. Cabinet maker, carpenter, building inspector, and eventually overseas development work in Botswana, Malawi and Nigeria. Also, a door that apparently didn't fit.
Before I Had a Toolbox, I Had Woodley
Growing up among aircraft, woods, pillboxes and the remains of another world. An ordinary Berkshire town with an aerodrome underneath it, and a childhood spent climbing into things to find out what they were.
The Greatest Love Story Ever Told: Finding Your Person Without Losing Yourself
Nick Offerman and Megan Mullally's oral history is funny, candid and occasionally ridiculous. Underneath the jokes, it's a book about finding your person without losing yourself.
TODAY IN THE WORKSHOP
Daily Dose
of Curious
A thought most days, and every few days an explainer: how something actually works, in four stages. Distilled from the field notes or built on the engineering, never borrowed.
Curiosity Library
52 curiosities and counting — short answers to the questions nobody stops to ask.
04 / IF YOU NEED SOMETHING
Need something built?
Some of the things in this workshop started because somebody had a problem and I wondered if I could build a better answer.
Websites
Small-business, club and personal websites designed around the person or organisation rather than forcing them into a generic template.
Talk to me about a websiteMatch Stats
Grassroots netball match statistics, built from the system I originally created for the club I coach.
Explore Match StatsSomething else
Got an awkward spreadsheet, little system, workflow or idea that could work better? Tell me about it.
Tell me what you're thinking05 / FROM THE TOOLBOX
Open the toolbox From the Toolbox
Tools, technology and equipment, with an honest verdict against each.
CANONCamera Bodies
Canon EOS 6D Mark II
EOS 6D Mark II
WRITE-UP TO COME
- FORMAT
- Full-frame DSLR
- MOUNT
- Canon EF
DEWALTRatchets
DEWALT DCF512N-XJ 18V XR Brushless Open Head Ratchet
DCF512N-XJ
WRITE-UP TO COME
- PLATFORM
- 18V Li-Ion XR
- DRIVE
- 1/2″
- TYPE
- Brushless cordless open-head ratchet
06 / THE IDEA DRAWER
Open the drawer The Idea Drawer
Sketches and half-developed thoughts. Most will stay in the drawer.
IDEA_001THINKING
Service Autopilot
Field ServiceExploring how field service could require less administration and feel more natural.
CREATED 18.09.26LAST TOUCHED 18.09.26
RELATEDField Service App
IDEA_002THINKING
Engineer Assist
Field ServiceMaking useful information easier to reach while working in the field.
CREATED 18.09.26LAST TOUCHED 18.09.26
RELATEDField Service App
IDEA_003JUST AN IDEA
Equipment Digital Passport
Field ServiceBetter ways of connecting physical equipment with digital information.
CREATED 18.09.26LAST TOUCHED 18.09.26
RELATEDQR Verification Field Service App
07 / INFLUENCES
People, Machines & Ideas That Shaped Me
Nobody builds themselves from scratch.
Somewhere along the way you borrow a way of thinking from someone, become obsessed with a machine, watch somebody solve a problem differently, read a book at exactly the right time or discover something that sends your brain off in a completely new direction.
- PersonNetworkChuck: Curiosity, Networking and Learning in PublicPermission to follow the rabbit holes, build the lab before I fully understand it, and document the learning rather than waiting until I can pretend I was always an expert.
- FamilyAlan John Lock: Built Through ExperienceThat expertise is accumulated, not awarded. He left school at fifteen and built one skill on top of another until it carried him around the world.
- PlaceBefore I Had a Toolbox, I Had WoodleyThat curiosity needs somewhere to go. An ordinary town with an aerodrome underneath it taught me to follow the path into the trees and find out what the concrete was for.
- FamilyThe Man Who Made Me Look UpThat an engineering career can be quiet, documented and enormous at the same time — and that the interesting questions run in families.
- PersonCarroll Shelby: Cobras, Mustangs, GT40s and a Life Built Around Making Things BetterThree ways to make something better: combine two things that already exist, develop what is already good, or fail, diagnose why and build version two.
- PersonGuy Martin: Curiosity, Engineering & Getting Stuck InThat you can be genuinely obsessed with how something works without ever once needing to sound like an expert about it.
08 / OFF THE CLOCK
OFF THE CLOCK
Two sports, one habit. Turn up, be useful, and then start quietly redesigning something nobody asked you to redesign.
Sport is where most of my volunteering, photography, design and club systems work ends up. It is also the only part of my life where somebody blows a whistle at me, which is probably good for me.
NETBALL
Netball
I started as a parent trying to help my daughter keep playing. I stayed because I fell in love with coaching.
09 / ABOUT
The Person Behind the Workshop
Field engineer · Builder · Problem solver · Coach · Dad · Professional tinkerer
I'm Lewis Cleveland, a field service engineer from the North West of England with a habit of looking at things and thinking:
- How things work.
- Why they fail.
- How they could work better.
13PROJECTS ON THE BENCH
41ARTICLES WRITTEN
43TOOLS ON THE SHELVES
23SLIPS IN THE DRAWER
STEP 01
See something.
STEP 02
Understand it.
STEP 03