Service Record

Nine jobs since 2008: retail, sales, photography at sea, customer service, care work and, for most of it, field engineering. Alongside them, the coaching, club websites and volunteering that have never really stopped.

Each entry links to the Field Note that tells the longer story, and to any independent work that chapter connects to.

1. AUG 2025 — PRESENTSHEET 01 / 09
   PRECORIN SERVICE

   Field Service Engineer

   Precor and Peloton commercial fitness equipment across the UK — diagnostics, preventive maintenance, connected-fitness networking and the customer standing next to the machine.

   PART OFField Service & Engineering

   INDEPENDENT WORK THIS CHAPTER PROMPTEDField Service App Field Service Stock QR VerificationPersonal projects, not employer products.

   MORE FROM THE NOTEBOOKOne Year in Field Service: More Than Just Fixing Machines The Right Bolt, Every Time

   Explore this chapter →
2. OCT 2024 — JUN 2025SHEET 02 / 09
   RESIDENTIAL CARESIGNED OFF

   Residential & Crisis Children's Support Worker

   Supporting children and young people with everyday life, safeguarding and crisis support. Taught me more about people than any technical role.

   Explore this chapter →
3. JUN 2024 — SEP 2024SHEET 03 / 09
   CRAIGAVON TV SERVICE CENTRESIGNED OFF

   Field Engineer

   Television repair in customers' homes — diagnosis down to board and screen level, for clients including Domestic & General and John Lewis.

   PART OFField Service & Engineering

   Explore this chapter →
4. FEB 2014 — MAY 2024SHEET 04 / 09
   SKYSIGNED OFF

   Home Service Field Engineer

   Ten years and four months. Field engineering, team coaching, technical assurance and product safety, engineer wellbeing, and a secondment as a junior software developer.

   PART OFField Service & Engineering

   Explore this chapter →
5. NOV 2012 — JAN 2014SHEET 05 / 09
   CHEF DIRECT UKSIGNED OFF

   Account Manager

   Didcot. Customer accounts, orders and pricing, budgets and forecasts — and an early lesson that the product is only part of the experience.

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6. MAY 2012 — OCT 2012SHEET 06 / 09
   THAMES WATERSIGNED OFF

   Call Centre Representative

   Reading. Customer enquiries, complaints and service issues, plus the tickets and queues behind them — where communication was the job.

   Explore this chapter →
7. NOV 2011 — APR 2012SHEET 07 / 09
   THE SHIPS PHOTOGRAPHERSIGNED OFF

   Ships Photographer

   Six months at sea photographing portraits, events and weddings aboard cruise ships, and teaching passengers to understand their own cameras.

   Explore this chapter →
8. NOV 2010 — NOV 2011SHEET 08 / 09
   WESTCOAST LTDSIGNED OFF

   Account Manager

   Theale. Accounts, quotations, pricing and competitor analysis — the first role where I started questioning the process itself.

   Explore this chapter →
9. SEP 2008 — NOV 2010SHEET 09 / 09
   TESCOSIGNED OFF

   Checkout Manager

   Reading. Rotas, queues, colleagues and complaints — the first place I learned what managing people actually means.

   Explore this chapter →