WORK / SYSTEMS & DATA
Turning messy operations into something a human can use.
Behind a lot of this work is the same instinct: there is plenty of information, and very little of it is in a shape anybody can act on.
Club registrations, booking systems, stock data, match statistics. The interesting part is never the database. It is working out the decision somebody actually needs to make, and building towards that.
A stock list that kept asking better questions until it became a personal parts intelligence system — what a part is, what it fits, and whether I have one with me.
A notepad quick enough that opening it never feels like work, with all the engineering that makes it trustworthy kept underneath the interface.
It started as somewhere to organise revision notes. It became a place to practise networking rather than read about it.
There is no shortage of information in field service. Turning it into something a human can act on before the next job is the actual work.
Grassroots netball statistics that a coach can actually capture mid-game. Built into the G&W club platform, and now being opened up to other clubs.
A beauty salon asked for a more modern website. It is becoming a small business system for bookings, customers, cancellations and repeat business.
A proof of concept exploring what field service software could look like if it were designed around the people actually using it.
What began as a better club website became a digital platform for running an entire netball club.
Field Notes documenting the ideas, decisions and lessons behind this area of work.
Chuck Keith treats networking as something you can build, break and explore rather than memorise. He is one of the reasons I started chasing the CCNA, and a large part of why this site is a workshop rather than a CV.
Can small businesses escape the template, subscription and sameness trap? An experiment in websites that feel like the business and actually belong to it.
Why knowing who to ask can be just as important as knowing the answer.
Twelve months with Precor x Peloton Commercial, a new industry, countless miles and a reminder that engineering is ultimately about people.
Understanding the network behind the technology — and turning "I think this works" into "I know why this works".
Field Service Engineer at Precor, August 2025 to present. Where the mechanical, the digital and the questions about field service itself all meet.
Craigavon TV Service Centre, June to September 2024. Four months of opening the television rather than working around it.
10 years, 4 months. One career that became several.
I went to watch my daughter play. Somehow I ended up with a whistle.
From lubricants and thread locker to wipes, gloves and an apparently endless appetite for PH2 bits, these are the unsung heroes living in my van.