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Daily Dose of Curious
Billing, reporting and the next engineer's visit all depend on what came back from the field. A repair done well and written up badly arrives at the office as a repair nobody can see, and every decision made from that point is made in the dark.
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- shares a tagThe van is a workshop, a parts department, and a game of Tetris you are slowly losing.
- shares a tagSite access is the longest part of most jobs and appears on no timesheet.
- shares a tagA machine that behaves while you watch it is still broken. You are not the one it breaks for.
- same categoryA part that might be faulty is a question, not a diagnosis.