Daily Dose of Curious

Fix the machine and leave the person no wiser and you have done half the job.

12 SEP 2026PEOPLE

The technical repair and the customer's experience are not two tasks with one of them optional. They are the same task. The equipment working is the middle of the visit, not the end of it.

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shares a tagA supplier worth having is one you walk into with a problem instead of a part number.
shares a tagRemove the obstacles and the team does the rest. Most of coaching is admin done thoughtfully.
shares a tagThe machines were never the interesting part. The people around them were.
same categoryA part that might be faulty is a question, not a diagnosis.

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Selected WorkProjects, systems and things built to solve a real problem.Field NotesLonger writing about engineering, field service and learning.The WorkshopTools, kit and what is on the bench.About LewisField service engineer, maker and incurable question-asker.