https://lewiscleveland.uk/notes/Things I've learned, things I'm learning, and things I may completely change my mind about later.en-gbSun, 13 Sep 2026 09:00:00 +0000https://lewiscleveland.uk/notes/working-towards-ccna/https://lewiscleveland.uk/notes/working-towards-ccna/Sun, 13 Sep 2026 09:00:00 +0000NetworkingUnderstanding the network behind the technology — and turning "I think this works" into "I know why this works".https://lewiscleveland.uk/notes/engineering-that-moves/https://lewiscleveland.uk/notes/engineering-that-moves/Sat, 12 Sep 2026 09:00:00 +0000Field ServiceField Service Engineer at Precor, August 2025 to present. Where the mechanical, the digital and the questions about field service itself all meet.https://lewiscleveland.uk/notes/when-the-toolkit-changed/https://lewiscleveland.uk/notes/when-the-toolkit-changed/Sat, 12 Sep 2026 09:00:00 +0000ThoughtsResidential & Crisis Children's Support Worker. No wiring diagram, no error code, and the most important tools I carried were very different ones.https://lewiscleveland.uk/notes/four-months-fixing-screens/https://lewiscleveland.uk/notes/four-months-fixing-screens/Sat, 12 Sep 2026 09:00:00 +0000Field ServiceCraigavon TV Service Centre, June to September 2024. Four months of opening the television rather than working around it.https://lewiscleveland.uk/notes/my-decade-at-sky/https://lewiscleveland.uk/notes/my-decade-at-sky/Sat, 12 Sep 2026 09:00:00 +0000Field Service10 years, 4 months. One career that became several.https://lewiscleveland.uk/notes/from-cameras-to-customers/https://lewiscleveland.uk/notes/from-cameras-to-customers/Sat, 12 Sep 2026 09:00:00 +0000ThoughtsAccount Manager at Chef Direct UK, November 2012 to January 2014. Where I learned that the product is only part of the customer's experience.https://lewiscleveland.uk/notes/call-centre-representative/https://lewiscleveland.uk/notes/call-centre-representative/Sat, 12 Sep 2026 09:00:00 +0000ThoughtsCall Centre Representative at Thames Water, May to October 2012. Six months where communication wasn't part of the job — it was the job.https://lewiscleveland.uk/notes/life-behind-the-lens/https://lewiscleveland.uk/notes/life-behind-the-lens/Sat, 12 Sep 2026 09:00:00 +0000PhotographyThe Ships Photographer, 2011–2012. Six months at sea with a camera, learning that the hardest part of the job was never the camera.https://lewiscleveland.uk/notes/account-manager-westcoast/https://lewiscleveland.uk/notes/account-manager-westcoast/Sat, 12 Sep 2026 09:00:00 +0000ThoughtsWestcoast Ltd, November 2010 to November 2011. Where I first learned the commercial side, and first started staring at a process thinking there had to be a better way.https://lewiscleveland.uk/notes/checkout-manager-tesco/https://lewiscleveland.uk/notes/checkout-manager-tesco/Sat, 12 Sep 2026 09:00:00 +0000ThoughtsTesco, September 2008 to November 2010. A rota, a radio, and my first real lesson in what managing people actually means.